Terms & Conditions

By signing up for a fixed-term or recurring membership through Mayor’s Gym’s online store or customer service, the customer agrees to comply with the terms outlined in this agreement. The agreement may be entered into by anyone aged 16 or older who has an email address and a Finnish bank or credit card. The customer acknowledges that Mayor’s Gym operates partially without on-site staff and that the primary communication with customer service will be via email. Mayor’s Gym reserves the right to transfer this agreement to a third party without the customer’s consent.

Section 1 applies only to direct debit (recurring payment) customers and does not apply to separately purchased 4/8/12/24/48-week passes or single-visit tickets.

1. A four (4) week e-invoice membership is ongoing with a notice period of one full calendar month. Memberships are always personal. The calendar month notice period begins on the day the cancellation is submitted.
2. The gym has a minimum age requirement of 16. Individuals under 16 may train at the gym only when accompanied by a responsible adult (over 18), such as a parent, sibling, or personal trainer. Membership agreements for individuals under 16 must be signed by the responsible adult, who is liable for all payments and ensuring that the minor behaves appropriately in the gym, in accordance with this agreement and the gym rules.
3. If you have purchased a recurring membership, the first period’s payment is collected at the time of purchase. Subsequent periods can be paid automatically via your account balance, bank or credit card, or by invoice.
   • Account Balance: If you wish to use your account balance as a payment method, make sure to load it in time through the online store or at the front desk. Your balance must be available at least 20 days before the next period starts; otherwise, an invoice will be issued. If your account balance is insufficient, an invoice will always be sent. You can load ePassi and Smartum funds to your account through your profile in the online store. Other wellness benefits can be loaded at the front desk.
   • Bank/Credit Card: If you want your recurring membership payment to be charged automatically to your bank or credit card, make sure to save your card information in your online store profile at least 20 days before the next payment period begins. Otherwise, an invoice will be issued. Note: You will also receive an invoice if your card cannot be charged. If your card expires, you must update your card information in your account to ensure future payments are processed. Remember to activate the new card through your bank’s online service according to their instructions. Inactive cards cannot be used for online payments.
   • Invoice: You will receive an invoice via email 14 days before the next payment period (the invoice due date). You can set up e-invoicing through your online bank, which will deliver invoices automatically after setup. Please note that it may take several business days for the e-invoice agreement to become active. If the e-invoice agreement is not active when the invoice is generated, you will receive a standard invoice instead.
     • Important: You must pay the invoice by the due date. Access via your badge will be suspended 7 days after the due date. Badge access is automatically restored 2–3 business days after the payment is received by the billing system. You can reactivate your badge faster by paying at the front desk or sending a payment confirmation (e.g., screenshot) via email to respa(at)mayors.fi. Payments at the front desk can be made by card, cash, or wellness benefit.
     • You can view all outstanding invoices in your profile by logging into the Mayor’s Gym online store at mayors.fi.
   • Failure to pay a recurring subscription, canceling e-invoicing with your bank, or not attending the gym does not constitute membership cancellation.

Membership Cancellation, Suspension, and Gym Rules

• You can cancel a recurring membership card through your online profile (Account Management) or by notifying us via email at respa(at)mayors.fi
• Memberships cannot be canceled during any promotional period. After the promotional period ends, cancellation is allowed, subject to a one (1) calendar month notice period. Memberships may not be paused during the promotional period. Memberships automatically continue after a promotion, billed every 4 weeks with a one-month notice period.
• Suspension for Medical Reasons: Recurring memberships can be paused due to medical reasons by notifying Mayor’s Gym customer service via email respa(at)mayors.fi. Suspensions last at least one (1) month and up to twelve (12) months. A medical certificate specifying the reason and duration must be included with the request.
• Use of Facilities: Customers use the gym and other fitness center facilities at their own risk. This includes training areas, locker rooms, and other shared spaces.
• The fitness center is not responsible for valuables brought into the gym by customers.
• No refunds are given for missed sessions due to illness, and unused memberships do not qualify for refunds or count as membership cancellation.
• Price Changes: Any changes to membership pricing will be announced to members at least one (1) month before they take effect. Price increases will be applied automatically.
• Cancellations or membership suspensions become effective only after all contract terms, notice periods, billing, outstanding payments, and related matters have been settled.
• Identification: Members may be required to verify their identity upon request.
• If a member allows an unauthorized person to enter the gym or behaves inappropriately, a fee equal to five (5) times the 4-week membership fee will be charged for each such occurrence.
• If a member behaves inappropriately, raises their voice at others, or fails to follow gym rules, membership may be terminated immediately without refund.
• Bagde & PIN: Access badges and PIN codes are personal. Tailgating (entering behind another member) is strictly prohibited. Lost badges incur a replacement fee as per the current price list. Lost badges must be reported immediately to the front desk.
• Legal and Tax Notices: Mayor’s Gym will notify members at least one (1) month in advance of VAT changes or other official price adjustments.
• Introductory Offer: First-time visitors may receive a discounted single-visit price if they purchase a membership later at the front desk with a receipt or order confirmation.
• Late payments may incur interest in accordance with Finnish law and reminder fees. If an invoice is sent to collections, the customer is responsible for collection costs.
• If a member fails to pay as agreed despite reminders, the membership may be terminated immediately.
• Data Protection: We maintain a customer registry and process personal data in compliance with the EU General Data Protection Regulation (GDPR), supplemented by national legislation. The Mayor’s Gym privacy policy is published on our website and can be viewed here.
• Force Majeure and Non-Refundable Services: No refunds are given for gym closures mandated by regional authorities. Refunds are also not given for unused 10-visit passes or single-visit tickets.